Effective Date: August 18, 2024

1. Introduction

At Auctus Realty, we strive to provide high-quality real estate services. However, we understand that there may be situations where you need to request a refund or initiate a return. This policy outlines the process, conditions, and timeframes for returns and refunds related to our services.

2. Service-Related Refunds

Since our services are related to real estate transactions and consultations, the nature of our offerings means that returns and refunds are handled differently from physical products. Here’s how we address refunds for our real estate services:

3. Conditions for Refunds

• Refund Eligibility: Refunds are considered based on the specific circumstances of each case. Typically, refunds may be granted if:

  • Services were not provided as described or were incomplete.

  • There was an error on our part in delivering the service.

• Non-Refundable Services: Certain services, such as consultations or specific real estate services, may not be eligible for a refund once completed.

4. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email us at auctusr@gmail.com with the subject line “Refund Request.” Include your name, contact information, a description of the service, and the reason for the refund request.

2. Provide Documentation: Attach any relevant documents or evidence that support your request, such as service agreements or communications.

3. Review and Response: Our team will review your request and respond within 5-7 business days. We may reach out for additional information if needed.

5. Refund Timeframes

• Processing Time: Once a refund request is approved, we will process the refund within 10-15 business days. The timeframe for receiving the refund may vary depending on your payment method and financial institution.

6. Fees and Costs

• Administrative Fees: In some cases, administrative fees may be deducted from the refund amount. These fees will be clearly communicated before processing the refund.

• Transaction Costs: Any transaction costs or fees incurred during the payment process may not be refundable.

7. Special Conditions

• Service Agreements: If your refund request pertains to a service covered under a specific agreement or contract, please review the terms outlined in that agreement as they may impact your refund eligibility.

8. Contact Information

For any questions or assistance regarding our Refunds and Returns Policy, please contact us:

• Email: auctusr@gmail.com

• Address: Supriya Estates, 504, Khajaguda - Nanakramguda Rd, behind Mjr Magnifique, Raidurgam, Prashant Hills, Hyderabad, Telangana 500032

9. Policy Updates

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund and return procedures.

10. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refunds and Returns Policy.